For all Returns & Exchanges, process begins here!
You have 14 days from the date you receive your purchase to begin the process for an exchange. You must fill out a request for an approval before exchanging all orders. Please use the form on this page to give us the exchange details, please include your order number as well.
Once approved, you will be emailed a Return Authorization number
within 1 business day.
The RA number must be indicated on the outside of your package. All Returns without a RA number will not be processed and will be refused back to sender.
All packages must be shipped to:
R.O.K. Island Clothing Shop
c/o Returns Dept.
317 E. Glenwood Lansing Rd.
Glenwood, IL 60425
Exchanges are processed within 3 business days of receipt to our warehouse. All returns will be given store credit only, excluding any shipping fees.
Please use a form of shipment that includes tracking information to confirm receipt of your return. We are not responsible for shipping, missing/lost packages and will not process store credit for merchandise we do not receive. Any lost packages, you must fill out a lost package claim with courier used to ship return.
By placing an order with ROK Island Clothing Shop, you are here by admitting to knowing our return and exchange policy